Legal

OUR TERMS & CONDI­TIONS
I. COMPANY INFOR­MATION
§ 1 About us

(1) This web site is owned and operated by Aroma Dream Jewelry who are completely dedicated to your total satis­faction. If you have any sugges­tions or comments or if you need to contact us, please email us using the details below.

(2) Our office hours are Monday to Friday between 9am and 5pm.

Our Contact details:

Aroma Dream Jewelry
Sylvia Zelt
Klein Schil­lerslage 11
31303 Burgdorf
Germany
Customercare@aromadream.jewelry
0049 61513912514

§ 2 Making A Purchase

(1) Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. These details include name, address and payment details.

(2) As soon as your order is placed and payment has been accepted, you will receive a confir­mation email containing a copy of your invoice. When confir­mation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate accep­tance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, have inadver­tently under-priced goods, or are no longer able to supply a parti­cular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is accep­table.

(3) Please allow appro­xi­mately 14 working days for your Jewelry to arrive although we will endeavour to send your it to you at the earliest possi­bility.

(4) If you realize you have made a mistake in your order once your confir­mation email has been received, contact us via email or telephone and we will rectify any errors before dispatching.
If you need a jewelry urgently we suggest you to send an email to customercare@aromadream.jewelry. Aroma Dream Jewelry does not disclose customers' infor­mation to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
II. SHIPPING & HANDLING

We hope that you will agree that this will improve our customer service to you and that deliveries will be quick and reliable. If you can't find yourself on this list, please contact us before, so that we can tell the exact shipping cost. Thank you!
(1) Postage costs are as follows:

Within Germany
5,00 €

Within the EU and Switz­erland

12,00 €

Rest of the World
38,00 €

(2) Customs

Any customs or import duties are levied once the package reaches its desti­nation country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control.
(3) Delivery Schedule

The majority of our Jewelry is in stock at the time you place your order. Once we have received your order it will be dispatched within 3- 14 business days. 

Any Jewelry that is out of stock at the time of placing your order (again, they will not show as out of stock on the website) will be ready for dispatch within 20 business days. Also please note that at busy times (such as during sales) it may take longer to despatch items to you.

If you require your Jewelry for a specific date (for a special occasion perhaps) please write our Customer Services team on customercare@aromadream.jewelry after placing your order and we will endeavour to meet your requi­re­ments.

You agree that proof of delivery supplied by our delivery company is suffi­cient evidence to establish that goods have been received.
III. Terms of Payment

We accept payment in advance and PayPal. 

IV. REACHING US

If you need to contact us, you can either email us at:

customercare@aromadream.jewelry, call on 0049 6151 391 25 14 or write to us at:

Aroma Dream Jewelry
Sylvia Zelt
Klein Schil­lerslage 11
31303 Burgdorf
Germany

Although we try our very best to respond to every email we receive, please be aware that it may take a few days for a reply to be sent.

V. Privacy Policy 

We may collect the following infor­mation:
· name and job title
· contact infor­mation including email address and telephone numbers

(1) What we do with the infor­mation we gather

We require this infor­mation to under­stand your needs and provide you with a better service, and in parti­cular for the following reasons:-

· Internal record keeping and adminis­tration of your booking
· We may use the infor­mation to improve our products and services.
· We may perio­di­cally send promo­tional emails about new products, special offers or other infor­mation which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your infor­mation to contact you for market research purposes. We may contact you by email, phone, fax or mail.
· We may use the infor­mation to customise the website according to your interests.

Personal infor­mation means any infor­mation that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact infor­mation, title, occupation, industry, personal interests, and other infor­mation when needed to provide a service or product or carry out a transaction you have requested.

(2) Cookie Policy

As you browse www.aromadream.jewelry and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar techno­logies, in order to under­stand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. 

If you do not wish to receive such tailored adver­tising, you can visit www.youronlinechoices.com to opt out of most companies that engage in such adver­tising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
(3) Site Images
All images used on this site remain the sole property of Aroma Dream Jewelry and may not be used by anyone else for any purpose, including, but not limited to, use on online auction sites, third party sellers (whole­salers etc) social media sites, online stores or other retailer.
VI. Returns Policy

Your rights to return goods are protected under theThe Consumer Contracts (Infor­mation, Cancel­lation and Additional Charges) Regula­tions 2013 .

All unwanted items should be returned to us within 14 days of receipt by you.

If a refund is required this will be processed within 14 days of receipt of the item(s) by us, though the money may not show in your account for upto another 5 business days.

Please make sure you return the unwanted items in the original condition in which you received them. This includes all original tags and packaging. All items will be inspected upon their return. You also need to include the invoice that you received with your order. On this invoice please state which jewelry you are returning, if it is for an exchange or refund and the reason for returning. If it is for an exchange, please state which size/colour you would like in return.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your respon­si­bility until they reach our warehouse.

Our returns address:

Aroma Dream Jewelry
Sylvia Zelt
Klein Schil­lerslage 11
31303 Burgdorf
Germany

Once your returned item(s) has been received into our office, we will aim to process your refund/exchange/credit note within 14 working days. Please be aware it can take up to an additional 5 working days for refunds to appear on your bank statement once transaction has taken place. Please be advised that refunds will not be made to a third party, also postage costs will only be refunded if the order was sent incor­rectly.

Customers who have placed their orders over the telephone will be contacted once the items have reached our warehouse. Please make sure to state your contact telephone number on the invoice when you return it. We will process the refund over the phone with you as we will need to take the card number and expiry date infor­mation again. All personal details are shredded at the end of each working day. We will not make refunds to a third party.
(1) Faulty or wrong item

Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which Jewelry you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automa­ti­cally sent the correct item or a repla­cement for the faulty ones.

This returns policy does not affect your statutory rights.
(2) Specimen - Revocation Form

Aroma Dream Jewelry
SYLVIA ZELT
Klein Schil­lerslage 11
DE-31303 Burgdorf
E-MAIL: customercare@aromadream.jewelry

I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/the provision of the following service (*)

ORDERED ON (*)/ RECEIVED ON (*)________

NAME OF THE CONSUMER(S)________

ADRESS OF THE CONSUMER(S) ________

SIGNATURE OF THE CONSUMER(S) __________

DATE _________

(*) CROSS OUT THE INCORRECT OPTION.
(3) Cancelling Your Order

You have the right to cancel your order for any item purchased from Aroma Dream Jewelry
for a full refund. If the goods have already been dispatched to you and you have cancelled your order, the goods should be returned to the company address, in their original condition, within 14 days of receipt and our standard policies will apply. The item is your respon­si­bility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If your order has not been dispatched and you have just placed it, you can ring our offices on 0049 6151 391 25 14 and we can cancel the order for you. With all refunds it can take up to 7 days for the transaction to appear on your bank state­ments.

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